Privacy Policy

At DecsoulCrafts, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or purchase our handcrafted products.

By using our website, you agree to the terms outlined in this policy.

1. Information We Collect

We may collect the following types of personal information when you interact with our website or place an order:

  • Personal Details: Name, email address, phone number
  • Shipping Information: Billing and delivery address
  • Payment Information: Payment details processed securely via third-party payment gateways (we do not store your card details)
  • Order Details: Products purchased, preferences, and transaction history
  • Technical Data: IP address, browser type, device information, and cookies

2. How We Use Your Information

We use your information to provide a smooth and personalized shopping experience, including:

  • Processing and delivering your orders
  • Communicating order updates and customer support
  • Improving our website, products, and services
  • Sending promotional emails (only if you opt-in)
  • Preventing fraud and ensuring website security

3. Sharing Your Information

We respect your privacy and do not sell or rent your personal data. However, we may share your information with:

  • Payment Providers – to securely process transactions
  • Shipping Partners – to deliver your orders
  • Service Providers – for website hosting, analytics, and marketing support
  • Legal Authorities – if required by law or to protect our rights

4. Cookies & Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies help us:

  • Understand user behavior and website performance
  • Remember your preferences
  • Provide relevant product suggestions

You can choose to disable cookies through your browser settings.

5. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, misuse, or disclosure. However, no online system is completely secure, and we encourage you to use strong passwords and safe browsing practices.

6. Your Rights

Depending on your location, you may have the right to:

  • Access or update your personal information
  • Request deletion of your data
  • Withdraw consent for marketing communications
  • Request details about how your data is used

To exercise these rights, please contact us using the details below.

7. Third-Party Links

Our website may contain links to third-party websites (such as Etsy, social media, or partners). We are not responsible for the privacy practices of these external sites.

8. Children’s Privacy

DecsoulCrafts does not knowingly collect personal information from children under the age of 13. If we become aware of such data, we will take steps to delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with the revised date.

10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

DecsoulCrafts
Email: support@decsoulcrafts.com
Location: India