Terms and conditions

Welcome to DecsoulCrafts. By accessing our website and purchasing our handcrafted products, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our services.

1. General Information

  • This website is operated by DecsoulCrafts.
  • Throughout the site, the terms “we,” “us,” and “our” refer to DecsoulCrafts.
  • By visiting our site or purchasing from us, you engage in our “Service” and agree to these terms.

2. Products & Services

  • All products listed on our website are handcrafted, which means slight variations in color, pattern, and finish may occur. This makes each item unique.
  • We make every effort to display product colors and images accurately, but we cannot guarantee exact color matching due to screen differences.
  • We reserve the right to modify or discontinue products at any time without notice.

3. Pricing & Payments

  • All prices are listed in applicable currency and are subject to change without prior notice.
  • We accept secure payments through trusted third-party payment gateways.
  • DecsoulCrafts does not store your payment details.

4. Order Acceptance & Cancellation

  • We reserve the right to refuse or cancel any order for reasons including product availability, pricing errors, or suspected fraud.
  • If your order is canceled after payment, a full refund will be processed.
  • Once an order is placed, cancellation requests may not be accepted if the order has already been processed or shipped.

5. Shipping & Delivery

  • We aim to process and ship orders within the estimated time mentioned on the product page.
  • Delivery timelines may vary based on location, courier services, and external factors.
  • Customers are responsible for providing accurate shipping details. We are not liable for delays or losses due to incorrect addresses.

6. Returns & Refunds

  • We accept returns or exchanges based on our Return & Refund Policy.
  • Products must be returned in unused condition and original packaging.
  • Custom or personalized items may not be eligible for return unless damaged or defective.

7. Intellectual Property

  • All content on this website, including images, text, logos, and designs, is the property of DecsoulCrafts.
  • You may not reproduce, distribute, or use any content without written permission.

8. User Responsibilities

By using our website, you agree not to:

  • Use our products or services for unlawful purposes
  • Violate any laws or regulations
  • Attempt to harm or interfere with our website security
  • Provide false or misleading information

9. Limitation of Liability

  • DecsoulCrafts is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
  • Our liability is limited to the amount paid for the purchased product.

10. Third-Party Services

We may use third-party services such as payment gateways and shipping providers. We are not responsible for their policies, actions, or service disruptions.

11. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time. Changes will be posted on this page, and continued use of the website indicates acceptance of those changes.

12. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the laws of India.

13. Contact Information

If you have any questions about these Terms & Conditions, please contact us:

DecsoulCrafts
Email: support@decsoulcrafts.com
Location: India