Help & FAQs

Welcome to the DecsoulCrafts Help Center. We’ve answered the most common questions about our handcrafted furniture and home décor products to make your shopping experience smooth and hassle-free.

🛍️ Orders & Products

1. Are your products handmade?

Yes, all our products are 100% handcrafted by skilled artisans in India. Each piece is unique, and slight variations in design, color, or pattern are a natural part of the craftsmanship.

2. What materials do you use?

We use high-quality wood, bone inlay, resin, and premium finishes to create durable and elegant furniture and décor pieces.

3. Can I customize my order?

Yes, we offer custom and made-to-order furniture. You can request changes in size, color, or design. Contact us with your requirements before placing an order.

🚚 Shipping & Delivery

4. How long does delivery take?

India: 5–10 business days
International: 10–20 business days

Custom orders may take additional time due to the handcrafted process.

5. Do you ship internationally?

Yes, DecsoulCrafts offers worldwide shipping. Delivery time and charges vary based on location.

6. How can I track my order?

Once your order is shipped, we will share a tracking link via email or SMS.

💳 Payments & Pricing

7. What payment methods do you accept?

We accept secure payments via credit/debit cards, UPI, net banking, and international payment gateways.

8. Is my payment information safe?

Yes, all transactions are processed through secure and trusted payment gateways. We do not store your card details.

🔄 Returns & Refunds

9. What is your return policy?

We accept returns only if the product is damaged, defective, or incorrect. You must contact us within 48 hours of delivery.

10. Can I return custom-made items?

Custom or personalized products are non-returnable, unless they arrive damaged or defective.

11. How long does it take to get a refund?

Refunds are processed within 5–10 business days after the returned item is received and approved.

📦 Product Care

12. How do I care for bone inlay furniture?

Clean with a soft, dry cloth
Avoid water and harsh chemicals
Keep away from direct sunlight and moisture

📩 Support & Contact

13. How can I contact DecsoulCrafts?

For any queries, feel free to reach out to us:

Email: support@decsoulcrafts.com
Location: India

✨ Why Choose DecsoulCrafts?

Authentic handcrafted furniture
Premium quality materials
Unique artisan designs
Trusted customer support
Worldwide delivery

Still Need Help?

If you didn’t find your answer here, don’t worry! Our team is always ready to assist you. Contact us anytime, and we’ll be happy to help.

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