Shipping & Return Policy

At DecsoulCrafts, we are committed to delivering high-quality handcrafted products with a smooth and reliable shopping experience. Please review our Shipping & Return Policy to understand how we handle orders, deliveries, and returns.

🚚 Shipping Policy

Processing Time

  • All our products are handcrafted, so processing times may vary.
  • Orders are typically processed within 3–7 business days.
  • Custom or made-to-order items may take 7–15 business days depending on the design and complexity.

Shipping Time

  • Domestic Shipping (India): 5–10 business days
  • International Shipping: 10–20 business days (may vary by destination)

Please note: Delivery times may vary due to customs, courier delays, or external factors.

Shipping Charges

  • Shipping charges are calculated at checkout based on your location and order size.
  • Free shipping may be available on selected products or promotional offers.

Order Tracking

  • Once your order is shipped, you will receive a tracking number via email or SMS to monitor your delivery status.

Customs & Duties (International Orders)

  • International customers may be required to pay custom duties or import taxes, depending on their country’s regulations.
  • These charges are the responsibility of the buyer.

🔄 Return & Exchange Policy

Eligibility for Returns

We accept returns or exchanges under the following conditions:

  • Item arrives damaged, defective, or incorrect
  • Return request is made within 48 hours of delivery
  • Product is unused and in its original packaging

Non-Returnable Items

  • Custom-made or personalized products
  • Items purchased on sale or clearance (unless damaged)

Return Process

  1. Contact us at support@decsoulcrafts.com with your order details and product images.
  2. Our team will review your request and provide return instructions.
  3. Once approved, you may be required to ship the product back securely.

Refund Policy

  • Refunds will be processed after the returned item is received and inspected.
  • The refund will be credited to your original payment method within 5–10 business days.

Exchange Policy

  • Exchanges are available for damaged or defective items.
  • Replacement will be shipped after verification of the issue.

📦 Damaged or Lost Packages

  • If your order arrives damaged, please contact us within 48 hours with photos/videos.
  • If your package is lost in transit, we will coordinate with the courier to resolve the issue or provide a replacement/refund if applicable.

📩 Need Help?

For any questions related to shipping, returns, or your order, feel free to contact us:

DecsoulCrafts
Email: support@decsoulcrafts.com
Location: India